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Help/FAQs

How do I place an order?

Visit the page of the product you want to buy then click the "Add to Cart" button. You can add as many products to your shopping cart at once as you like. Click "Checkout now" in the shopping cart once you are ready to make the purchase The checkout system will guide you through our secure checkout process

Can I place my order by phone?

We don't currently offer phone ordering.

How do I track my order?

We send you an email at every step of the order process, you can also check the status of the order by logging in to the "my account" area of the store by clicking on the "my account" link on the top right corner of the website.

How do I cancel my order?

Orders that are not yet shipped (under the status "pending" and "processing" can be canceled from the "my account" area. If an order is processed or shipped, it can not be canceled and a return will need to be processed instead.

What is your return policy?

All unopened packages can be returned for a full refund within 30 days of placing the order. Please contact us after reviewing our return policy to obtain an RMA number and a return shipping address.

Are all products on the site new?

Yes, we don't sell used products. All products are new. Instruments that are refurbished or blemished are sold from time to time and are marked as such.

I want a discount.

We publish coupons from time to time and offer discounts and special offers to members of our newsletter. In order to sign up to the newsletter, please enter your email address on the newsletter sign up from at the bottom of this page.

Do you charge sales tax?

Since we are an online only store, we are not required to pay sales tax in most states. We don't currently charge any sales tax to our customers.

Do you ship Internationally?

Sorry! We only ship to addresses within the United States at present. We hope to be able to ship to more countries very soon.
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